Block & Estate Management
TAILORED SOLUTIONS WITH
UNMATCHED RESULTS
About GEM
Founded in 2008 (and formally known as PMM) GEM actively manages over 35 developments across London, the Home Counties, the Midlands and beyond.
Estates managed cover a broad spectrum of 100% residential, mixed use, private rented sector and affordable, across all types of property from high rise to high-end and new build to permitted development.
Services
At GEM, we don’t just provide standard services; we go above and beyond to deliver exceptional results.
Residential Block Management
Estate Management
Lifestyle Management
Technical Services
Our Mission
At GEM, we believe in turning visions into a reality. With a commitment to excellence, integrity, and personalised service, we manage every estate with the care it deserves, ensuring long-term success and satisfaction for all.
36
Blocks Managed by GEM
6.5k
Properties Under the Portfolio
130+
Years Leadership Expereince
39
Team Members Across 3 Offices and Growing
Featured Developments
Marconi House
Our management portfolio includes some of the Capital’s most prestigious, super-prime residential properties.
Marconi House comprises 86 homes with an opulent reception foyer, concierge services, and underground parking – all managed by GEM.
Evolve Business Park
Our expanding Commercial Estate Management portfolio features Evolve, a dynamic business community in Colchester offering 43 modern workspaces.
Evolve also includes a two-story Barn with a gym, shower and changing facilities, boardrooms, and a stylish communal lounge with a fully-equipped kitchen.
TCRW SOHO
At TCRW SOHO, we offer tailored lifestyle management services designed to elevate the experience of our residents.
Our on-site concierge team ensures seamless day-to-day operations including assisting with logistics, managing facilities, and facilitating unique resident experiences.
FAQs
What is Block management?
Block management refers to the management of communal areas within multi-property buildings or developments. This includes maintenance, repairs, financial management, and ensuring compliance with relevant regulations.
How are service charges calculated?
Service charges are determined based on the size of your property and the overall costs of managing the building. We ensure that service charges are fair, transparent, and used solely for the maintenance and improvement of the development.
How do I report an issue in a communal area?
If you notice an issue with any communal areas (e.g., lighting, lifts, or grounds maintenance), you can report it directly to us via email, or by phone. We aim to address concerns promptly and keep you informed throughout the resolution process.
Email: info@galliardestatemanagement.com
Phone: 020 8418 3738
How do I make a complaint about block management services?
We take all complaints seriously. If you are unhappy with any aspect of our service, please contact us directly, and we will address your concern as quickly as possible. We aim to resolve complaints fairly and professionally in accordance with our complaint’s procedure.
Email: gemcomplaints@gemlimited.co.uk
Phone: 020 8418 3738
Do you provide out of hours services?
Yes, we offer an emergency contact service for out-of-hours issues related to communal areas. For urgent repairs such as flooding, security concerns, or building damage, you can reach our emergency team, who will take immediate action.
Phone: 020 8090 1581
How do I obtain an EWS1 certificate?
To obtain an EWS1 certificate please kindly email Admin@ews1certificate.co.uk. Theresa Wynn working on behalf of Ray Connolly/ Fire & Risk Solutions, will provide all information regarding the process. As from January 2022, an administrative fee of £75 plus VAT is payable for all EWS1 Certificates. A payment link will be sent via a separate email. Once payment is confirmed, the EWS1 Certificate and associated Side Letter (as required by lenders) will be emailed directly.
How can I make a payment?
We have several accepted payment methods: debit/credit card via option 1 on our telephone line (unfortunately we do not accept AMEX or China Union credit cards), a cheque payable to Galliard Estate Management Limited, bank transfer (the bank details are shown on your Service Charge or Ground Rent Invoice) or please contact our Credit Control team for a payment link to arrange payment online.
Why have I received an arrears letter?
An arrears letter would usually be issued following non-payment of an invoice. If you have received an arrears letter, we suggest you contact our Credit Control Department on creditcontrol@gemlimited.co.uk urgently to resolve. If you believe you have made the payment it is suggested to email across proof of said payment so this can be located, and we can confirm receipt accordingly for you.
What is a tenant recharge and why has this been added to my account?
This charge is an administration fee applied to an account with overdue arrears, this is included on our Credit Control Departments final reminder. Continued non-payment can potentially result in a third-party debt collection agency being instructed; therefore, we would urge you to contact our creditcontrol@gemlimited.co.uk as soon as possible.
I have received a parking ticket/s, who can I appeal this with?
Any parking ticket should firstly be appealed with the car parking company themselves; however, our Legals Department can be contacted on legals@gemlimited.co.uk to assist with any further queries.
I am looking to sell my property, who do I contact?
If you are looking to sell your property you will need to contact our Legals Department on legals@gemlimited.co.uk who are happy to assist with any enquiries you have and can outline requirements for you. If you have already instructed a solicitor concerning the sale we are able to discuss the details with them directly, we just require your consent to do so, and this can be sent to the above email address.
Contact
Information
How to get in touch with us.